Service & Support
world class service here at home
For 31 years
Solutions for Smarter Workplace
You have reached at right place. We committed highest quality products and installation service to our customers on schedule and budget along with our excellent customer service. Our extended total guarantee package includes genuine spare parts and consumables and 24/365 onsite customer service and support; we assure our customers to boost their business productivity with peace of mind
Customer Care: Delivering a positive customer care experience is our core value. We have 31 years of experience providing customer service that can improve your productivity, efficiency and customer retention.
Customer Satisfaction: is our motto, over 5000 satisfied customers across India. We maintain outstanding levels of service support and customer satisfaction through our trained service engineers and assisted-help resources to our customers around the clock. Our growth is because of repeated orders from our existing clients which are rewards for us.
Repairs and Services Package:
When you become an Enterprise customer, we guarantee a 4-hour response time to a service request. This is a great guarantee to have when your customers, your own staff and your products may be relying on a quick fix. Our prompt, efficient service is backed by the know-how of an experienced team and professionals who know their stuff. Our technicians use up-to-date technology to access a complete history of your services, maintenance and system information. We respond quickly, identify your issue and fix it.
Whatever type of printer copier system, across all brands, we’ve got your service needs covered. We recommend our TG plan that could limit costly repairs and may make your printers more efficiently. That could save you more money in the long run.
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Annual Maintenance Contract:
Regular maintenance & services of your printers and copiers and other office equipment keeps healthy and trouble-free function.
The principle of preserving the equipment for preventing any malfunction either before they occur or before they develop into major defects is Maintenance. The prime end of safeguarding is to eliminate the consequences of malfunction of equipment. Our maintenance program shall help you to prevent all equipment failure before if occurs. All printers and copiers , like any other machine depreciate with time and if not maintained, they lose efficiency, consume more & reduce your profits. The good news, however, is that you can recover most of that lost efficiency through regular maintenance.
We have designed following deferent types of printer maintenance contract as per you convince.
General Maintenance Contract
Comprehensive Maintenance Contract
Total Guarantee Maintenance Contract
We recommend our TG plan that could limit costly repairs and may make your printers more efficiently. That could save you more money in the long run. To know about our annual maintenance contracts.
IT Infrastructure AMC:
Benefit from our comprehensive and non-comprehensive AMC for IT hardware’s includes, Desktop. Laptop. Server. Printers. Scanners. Networking Devices etc. We have dedicated team of IT experts to take care of the smooth functioning of all your IT resources which includes computes assembling, Hardware repair, Hardware part replacement, expanding local network, Servers, Storage, regular maintenance and checkup, software Installation, Driver Installation, Single Internet connecting to multiple computers, Network troubleshooting etc. We use our expertise & well experienced team, mature processes and experience to set the standards for the industry in pursuit of our mission of ensuring customer delight in our Computer AMC contract.
We offer two types of Annual Maintenance Services:
Non – Comprehensive Annual Maintenance Contract: In a Non- Comprehensive AMC, the cost of spare parts replacement must be borne by the customer. This usually means only service. Preventive maintenance comes under this, and a consultant will advise on hardware bread down.
Comprehensive Annual Maintenance Contract: In a comprehensive AMC, the analysis of breakdowns/faults in the hardware and repairing/service is taken care of by the service provider. This includes spare parts replacement. Apart from this, preventive maintenance is also done, on a pre-determined/agreed-to frequency. Note: It excludes all physical mishandling or damages.